Terms of Service

1. Introduction and Scope

This Service Policy governs the use of the online store operated by Livorenae (hereinafter referred to as "we" or "us"). We specialize in providing high-quality office furniture, bedroom furniture, kitchen and dining furniture, living room furniture, entryway furniture, and various storage and decorative storage solutions. By accessing our website and purchasing our products, you agree to be bound by these terms. This policy applies to all users of the site.

2. User Accounts and Website Responsibility

When you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion to ensure the security and integrity of our online shopping environment.

3. Product, Inventory, and Pricing Rights

We strive to ensure that all product descriptions, inventory levels, and prices displayed on the website are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. In the event of a pricing error, we reserve the right to cancel any orders placed for the product listed at the incorrect price.

4. Orders and Payment

All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order for any reason. Payment must be made at the time of purchase. We accept major credit cards, including Visa and MasterCard. Your order is only confirmed once payment has been successfully processed.

5. Shipping Policy

Delivery Range: We provide delivery services exclusively within Australia. Other countries and regions are currently not supported.
Shipping Fees:

• Orders totaling 90 AUD or more: Free Shipping.

• Orders under 90 AUD: A flat shipping fee of 9.99 AUD will be charged.

Processing Time: Orders are typically processed within 1 to 3 business days.
Shipping Duration: Delivery usually fluctuates between 7 to 10 business days.
Shipping Methods: We primarily utilize reliable logistics partners including Australia Post, StarTrack, Sendle, and Allied Express.
Further Details: For more detailed information regarding shipping times, coverage areas, and specific conditions, please visit our Shipping Policy Page.

6. Order Cancellation

Cancellation Conditions: Orders that have not been shipped within 48 hours of placement can be canceled directly. Orders placed for more than 48 hours or those that have already been shipped cannot be canceled. In such cases, please wait for the package to arrive and then contact us to initiate a return and refund.
Refund Method: Refunds will be issued to the same payment method used for the original purchase.
Processing Time: Once the cancellation or return is approved, the refund will be sent to the bank card (Visa, MasterCard) used for payment. Depending on the efficiency of different banking institutions, we expect the refund to arrive within 1 to 5 business days. If the refund is overdue, please contact us for assistance.
Further Details: For more information on the cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds

Exchange Conditions: We offer an exchange period of 45 days from the date of delivery for eligible items.
User Actions: To initiate a return or exchange, please contact our support team with your order number and details of the item you wish to return.
Process: Once your request is reviewed, we will provide instructions on how to return the item. Items must be in their original condition and packaging.
Refund Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), matching the method used at the time of purchase.
Arrival Time: After the return is confirmed, the refund will be credited to your bank card (Visa, MasterCard) within 1 to 5 business days, depending on your bank's processing speed.
Further Details: For more information on returns and refunds, please see our Returns and Refunds Policy Page.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data in accordance with relevant regulations.

9. Disputes and Governing Law

These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from the use of our website or the purchase of our products shall be resolved in the competent courts of Australia.

10. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of our website or its content suppliers and is protected by international copyright laws. You may not reproduce, duplicate, or exploit any portion of the service without express written permission from us.

11. Limitation of Liability

We do not guarantee that the use of our service will be uninterrupted, timely, or error-free. In no case shall we be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of any of the services or any products procured using the service.

12. Modifications to Terms of Service

We reserve the right to update, change, or replace any part of these Service Policy terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

13. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

14. Force Majeure

We shall not be held responsible for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, fire, or breakdown of plant or machinery.

15. Severability

In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms.

16. Contact Information

Address: 3930 S HOGAN DR, TUCSON, AZ 85735-9960, United States
Phone: +1 (301) 518-6816
Email: support@livorenae.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)